Ray Whelan Ltd

Skip Hire Terms & Conditions

1. Cancellation and Refunds

Customers may cancel their skip hire booking and receive a full refund, provided the cancellation is made by 3:00 p.m. on the working day prior to the scheduled delivery date.

Once the skip has been delivered to the agreed location, the service is deemed to have commenced and no refunds will be issued, regardless of whether the skip has been used.

2. Placement of Skips

Skips will be delivered to the customers driveway or the location specified at the time of booking, provided the area is safe, accessible and suitable for delivery.

Ray Whelan Ltd will not place skips over walls, fences, hedges, or any other obstruction. The final placement of the skip remains at the discretion of the driver, who will determine the safest and most suitable location upon arrival.

Customers requesting that a skip be placed on a sensitive surface, including but not limited to grass, lawns, decorative paving, block paving, tarmac, resin-bound surfaces, tiled areas or any other surface that may be susceptible to damage, do so entirely at their own risk.

Prior to delivery, the customer must provide written confirmation by email, including their booking details, confirming that they accept full responsibility for any damage that may occur during the delivery, placement, hire period or collection of the skip. Ray Whelan Ltd accepts no liability for damage to such surfaces where this acknowledgement has been provided.

Where a customer requests that a skip be placed on a public road, footpath, verge or any other public property, it is the customers responsibility to obtain all necessary permits or licences from the relevant Local Authority before delivery. Proof of the required permission must be provided to Ray Whelan Ltd prior to delivery.

Ray Whelan Ltd reserves the right to refuse delivery where:

the required permit has not been obtained;
access is unsafe or unsuitable;
the requested location is inaccessible;
delivery may result in damage to property or injury; or
any other circumstances exist that, in the opinion of Ray Whelan Ltd, make the delivery unsafe or inappropriate.

3. Skip Loading Requirements

For safety and legal compliance, all skips must be loaded level with the top edge (rim) of the skip only.

The following are strictly prohibited:

Overfilling the skip above the rim.
Using timber, boards, pallets, panels or any other materials to increase the height or capacity of the skip.
Loading waste in a manner that makes the skip unsafe to lift or transport.

Where a skip has been overloaded, the customer will be required to remove sufficient waste to bring the load back to the permitted level before collection. Ray Whelan Ltd reserves the right to refuse collection until the skip has been made safe.

4. Prohibited Waste

The following materials must not be placed in a skip unless prior written agreement has been obtained from Ray Whelan Ltd and any applicable additional charges have been accepted:

Asbestos
Gas cylinders
Tyres
Paints, solvents and thinners
Batteries
Oils and fuels
Chemicals
Hazardous or toxic waste
Clinical or medical waste
Plasterboard (unless specifically agreed)
Liquid waste
Explosives, flammable or combustible materials
Any other waste prohibited under Irish waste management legislation.

If prohibited waste is found within the skip, Ray Whelan Ltd reserves the right to:

Refuse collection until the prohibited material has been removed.
Arrange for specialist disposal.
Recover all additional handling, transport and disposal costs from the customer.

5. Weight Limits

Each skip has a maximum permitted carrying weight in accordance with road traffic legislation and vehicle manufacturers specifications.

Customers are responsible for ensuring that skips are not overloaded by weight.

If a skip exceeds the permitted weight:

Collection may be refused until sufficient material has been removed.
Additional charges may apply for overweight skips.

Ray Whelan Ltd reserves the right to remove excess material or arrange an additional collection where necessary to comply with legal transport limits. Any associated costs will be charged to the customer.

Please note: Due to legal weight restrictions, 12 cubic yard high-sided skips are not suitable for the disposal of heavy materials such as soil, rubble, stone, concrete or similar inert waste. Customers intending to dispose of these materials must order an 8 cubic yard skip, which is specifically designed to accommodate heavier loads while remaining within the legal carrying weight limits. If a 12 cubic yard high-sided skip is ordered and subsequently loaded with heavy materials, Ray Whelan Ltd reserves the right to refuse collection until the contents have been removed. Any additional costs incurred, including return visits or the provision of an alternative skip, may be charged to the customer.

6. Standard Hire Period

The standard hire period is 72 hours (3 calendar days) from the date of delivery.

Deliveries and collections are carried out between 8:00 a.m. and 5:00 p.m. While every effort will be made to accommodate customer preferences, specific delivery or collection times cannot be guaranteed.

7. Extended Hire

Should the customer wish to retain the skip beyond the initial 72-hour hire period, this may be arranged subject to availability.

An additional hire charge will apply for every additional day / period thereof that the skip remains on hire.

8. Customer Responsibilities

While the skip is on hire, the customer is responsible for:

Ensuring the skip is used safely.
Preventing unauthorised persons from using the skip.
Ensuring the skip is not moved, repositioned or relocated once delivered.
Not allowing the skip to be tampered with or altered.
Ensuring safe and unobstructed access for collection.
Ensuring children are supervised around the skip.
Ensuring only permitted waste is placed into the skip.

The customer shall remain responsible for the skip until it has been collected by Ray Whelan Ltd.

9. Fire, Theft and Vandalism

From the time the skip is delivered until it is collected by Ray Whelan Ltd, the customer accepts responsibility for the security of the skip.

Ray Whelan Ltd accepts no liability for:

Fire damage.
Theft of the skip.
Vandalism.
Unauthorised waste deposited by third parties.
Damage resulting from misuse while the skip remains on the customers premises.

Where the skip is damaged beyond normal wear and tear or is stolen while on hire, the customer may be held responsible for the reasonable costs of repair or replacement where such damage or loss results from negligence or failure to take reasonable care.

10. Collection

Customers must ensure that the skip remains accessible on the agreed collection date.

Where collection cannot be completed due to:

Obstructed access;
Vehicles blocking the skip;
Locked gates;
Overloaded skips;
Prohibited waste;
The skip having been moved without authorisation; or
Any other issue outside the reasonable control of Ray Whelan Ltd,

the Company reserves the right to charge for a failed collection, any subsequent return visit, additional waiting time or any other reasonable costs incurred.

11. Right to Refuse Service

Ray Whelan Ltd reserves the right to refuse, suspend or cancel any booking or service where, in its reasonable opinion, it is appropriate to do so. This includes, but is not limited to, circumstances involving health and safety concerns, inaccessible delivery or collection locations, abusive or threatening behaviour towards employees, failure to comply with these Terms & Conditions, suspected unlawful activity, or any situation that prevents the service from being carried out safely, legally or efficiently.

12. Acceptance of Terms

By placing an order with Ray Whelan Ltd, the customer confirms that they have read, understood and agree to be bound by these Skip Hire Terms & Conditions.

Failure to comply with these Terms & Conditions may result in additional charges, delayed collections, cancellation of the booking, or refusal of service.